Beds Bunks & Lofts Reviews and Ratings

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I have never received service like at Beds Bunks & Lofts. I was very pleased and the merchandise is awesome, I never expected the bed to be as well built as it was. I will and have recommended Beds Bunks & Lofts. And my granddaughter is in heaven she loves her new bedroom. Thanks !

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: We found Beds Bunks & Lofts when we were looking for someone who sold a specific brand of bed. WOW are we glad we did!

Nate provided us with excellent service, pricing and advice. A real partner in the process, and a super nice guy. My only complaint is that I don't have _more_ reasons to business with him!

Their attention to detail and close level of follow up kept things from getting missed and insured that we would have an excellent experience. That was even more important for us since we were buying from across the country. I can't say enough nice things about the whole process. Don't keep shopping, but from Beds Bunks & Lofts.

When we called back 2 years later to get parts for a bed we didn't buy from them, they led us right to the place on their website where we could order right online, SUPER!

Thanks again to Nate and everyone at Beds Bunks & Lofts!

-- A Beds Bunks & Lofts customer and lifelong fan

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I just received my delivery of a Maxtrix dresser and shelf. The products arrived in excellent condition and the delivery was made in a timely fashion. The delivery men were helpful and polite. In addition the site is very easy to navigate. Nate was extremely helpful and answered all my questions and helped me pick the best delivery format and product. I will definitely continue to buy Maxtrix from Beds Bunks and Lofts and I will strongly recommend it

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I have ordered from this company for several years now. They sell top quality merchandise at excellent prices and their customer service is OUTSTANDING!!! I highly recommend this merchant!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I spoke on the phone with a representative two separate times before placing my order. I was beyond satisfied with the help he provided and his ability to quickly answer my numerous questions about different brands and styles of beds. We are very happy with the bed we purchased, as well as the price and delivery time frame. Highly recommend and next time my family needs a new bed I'll be looking to purchase from this company.

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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments: We called Beds Bunks & Lofts before placing order to have a few questions answered about the Maxtrix bed products. They were very helpful and took the time to walk us through all the questions that we had. After placing the order, the communication was fantastic and we received everything as expected. Once the products arrived, we had a few questions about assembly and once again they were able to answer all of my questions with a simple phone call. I would definitely order from them again or recommending them for a bedroom furniture purchase.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: EXCELLENT communication and product. Materials were of good quality for the price and assembly was fairly easy, with no missing parts and clear pictoral instructions. (Note that assembly does require two people.) Seller communicated clearly and frequently about delivery details. Pricing was extremely reasonable. The only thing I could possibly complain about: The delivery person could not turn into our neighborhood with his truck because of the narrow, gravel / dirt road, so we had to drive out to him to collect the heavy packages. This is probably an unusual circumstance, though, and overall, we can't complain. I wholeheartedly recommend this seller and this product!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Awesome experience! Great customer service! I live in California and the ease of working with this merchant all the way across the US was amazing!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: OK
Delivery Rating: OK
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: First - my rating of the shipping options has nothing to do with Beds, Bunks, and Lofts. There was only one option and I understand that the truck drop is pretty much how furniture is shipped economically - and you can't beat "free" for a shipping cost. However, the shipper's agent - whoever that was - did not really follow the protocol Nate said they would. An email told us the shipping agency would call us in 4-6 days and setup a delivery time. They called the next day and left a message that they would deliver on day "x" - no morning or afternoon as we were led to believe.

My dealings with Beds, Bunks, and Lofts were uniformly excellent and I have nothing but praise for them. Nate is very knowledgeable about the incredible number of options in the MaxTrix Kids line and was able to answer every question I had. He promptly notified me when he learned that going with the headboard I selected would delay the shipment by a I plan to buy more furniture from Nate next month and would recommend him to anyone.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Simply excellent, helpful, friendly and prompt customer service. This company goes that extra mile for their customers!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Nate at Beds Bunks and Lofts was very professional, helpful, and a pleasure to deal with. When there was a problem with my order, he resolved it quickly and made sure that I was a satisfied customer. As far as price, I did a lot of research on the furniture that I purchased and found they had the best price. My daughter LOVES her new bunk bed, and we get compliments from everyone that sees it. Beds Bunks and Lofts is a reputable company that cares about its customers; I highly recommend them!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Outstanding customer service and excellent quality of merchandise at competitive prices! What more could you ask for? I have been shopping for mattresses and other kids bedroom accessories for quite some time. Thank goodness I found Bed Bunks & Lofts and sendmetomyroom.com. Even though I am on the opposite side of the country in California, I found the shipping to be quite timely. I will always turn to Beds Bunks and Lofts for future purchases.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I was very impressed with this company. I received my order promptly and received excellent customer service. I would definately order from them again!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments:

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Great Company to work with. They were extremely helpful. I would highly recommend them.

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Rating: Good
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: We went with this vendor because they were showing the product on their website as in stock (as opposed to all other websites who were showing out of stock) so we thought we got lucky with this vendor. It turned out that this vendor was also out of stock but it was nice that the customer service immediately emailed to let us know. We probably wouldn't have gone with this vendor had we known it was also out of stock, though. The price was great though - very competitive!

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Rating: Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Comments: The customer service is fantastic. Nate ensured that we ordered all of the correct pieces and provided critical assembly tips and instructions. Would highly recommend.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: We have been looking for a good quality bed for our daughter for a long time and never could find exactly what we were looking for in any of the furniture stores. I found this merchant online and called, they offered a discount on my entire order. The bed arrived much quicker than promissed and it is very high quality just as the customer service rep explained. Also, it was simple to put together and only took a couple of hours. I would highly recommend doing business with this merchant to anyone looking for great service, great products and lowest prices.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I chose Sendmetomyroom.com because the prices we great, the service EXCELLENT and the product choices were tremendous! I spoke with N. K. several times before, during and after my purchase. He was patient and thorough in answering my questions. I make a lot of purchases online and can say this is now one of my favorite stores. The delivery was fast too! I LOVE SMTMR and would love to have more kids to buy from them for! K. D.

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Rating: Excellent
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: An overall great purchasing experience. Personal communication throughout the process, prompt delivery and a great product. Well done!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Fast & friendly service, and had the lowest price! Will shop here again.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I was hesitant to purchase somethging this large and expensive online and went with the "in the garage" delivery, but everything went very smooth. The Berg Utica Twin Over Full bed, nightstand and shelf I purchased came quickly. I unwrapped everything (I found no damage), carried it all in and assembled (Berg's instructions leave a little to be desired). The bed looks fantastic and is solid! I would definately use Bed, Bunks and Lofts again!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I purchased a desk chair for my 5 year old daughter that had to be pink! They were the only merchant who actually had the chair in stock. I received the chair, free shipping, VERY quickly. When my husband put it together, there was a piece missing. I emailed the company in regards to t his and received a phone call first thing in the morning. We spoke with Nat from the store and he was EXTREMELY helpful. He FedEx'ed the part overnight and I received it by 9 am the next morning. However, it was again the wrong piece. We tried this after store hours, so I wrote another email. Again, Nate called back and spoke to my husband and sent out quite a few pieces to make sure this would work. He was even willing to ship out another chair altogether, but there were no more pink ones in stock. He sent us out several parts(again by Fed Ex overnight), which thankfully worked. He even sent another arm for the back of the chair since by trying to get the chair together, the plastic around it was all bent. I highly recommend this merchant. They truly went above and beyond to provide customer satisfaction. He stated that he just wanted us to be happy. I never paid to ship anything, from the initial chair to the replacement parts. And I received EXCELLENT customer service. I would absolutely use this merchant again.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments:

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Rating: OK
Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: OK
Customer Service Rating: OK
Comments:

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: I had never seen this furniture in a store, only through photos on line. When it arrived it was exactly what I had wanted. The quality was what I had expected. I spent quite a lot of time comparing prices and this merchant had the best overrall price when including item price, tax, and delivery charges. The furniture was delivered quickly and intact. I would definitely use this merchant for other purchases!

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Great service. Quick responses to emails and prompt order status updates. I have ordered multiple times and would do so again.

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Rating: OK
Price Rating: Excellent
Shipping Options Rating: Awful
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Comments: Didn't offer in-home delivery with set up in Delaware. Now I've got a 700 lb. bunk bed in pieces on a palette in my garage that I'll have to pay someone to bring up to my kids' room and assemble. I would have paid for the option to have it assembled at the time of delivery.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: An excellent experience. The mattresses I ordered were great, and they were so much cheaper than anywhere else. Free shipping was nice too.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Although I was a little apprehensive about ordering furniture online, the experience I had with sendmetomyroom.com (Beds,Bunk & Lofts in CT) certainly alleviated that. When I am in need of additonal bedroom furniture I know where to go now. The delivery/set-up people were great. They set up the bunk beds quickly and were very polite and respectful.

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Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Fast delivery. Had the bedroom set one week from order date.

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Our daughter's bed was shipped on a gigantic pallet from New Jersey to Montana and everything arrived intact. Beds, Bunks and Lofts contacted us via phone and email to double check on the order specifications (this is the first time, after hundreds of internet purchases, a company has made the effort to double check on the order details) and to ensure a complete delivery. We are extremely pleased with our Berg Jr Captains Bed. It is attractive, very sturdy, and extremely well designed. -P.M.

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