No sales tax when delivered outside of Connecticut. We operate in Connecticut so we are required to collect 6% sales tax on all merchandise delivered or picked up in CT. Customers outside of Connecticut are responsible for their own state or municipal tax liabilities, if any. Coupons or special promotions, when available, may not be combined.

Customers who live in SOUTHERN NEW ENGLAND, NEW JERSEY & SOUTHEASTERN NEW YORK may receive delivery and set-up by our store installation crew or our premier "white glove" delivery service.

Western & Eastern MA is divided by I-190/290
Southern VT includes Londenderry and south
Southern NH includes Concord and south
Southeastern NY includes East of I-87 up to Albany, the 5-Burroughs and Nassau County
Southeastern PA is to Philadelphia



Shipping Information:

Outside the reach of our own trucks, furniture items by Berg and Maxtrix are packaged on pallets and shipped by freight truck. Products by Lea and Vaughan-Basett delivered outside Southern New England and Southeastern New York receive in-home delivery w/set-up from our premier "White Glove" carrier. Curbside or Delivery Only is not available for products shipped by "White Glove" carrier as they are inspected prior to your receipt to insure your satisfaction. "White Glove" delivery adds 2-4 weeks to arrival times depending on your location.

Nationwide shipping is available to more than 99% of zipcodes in the 48 contiguous United States. Sorry, we cannot ship to certain remote areas, APO/FPO or PO Boxes. Customers located in Alaska and Hawaii should contact us for a custom shipping quote.

"Ground Shipping" means your merchandise will be shipped by our choice of standard US Postal Service, FedEx Ground or UPS Ground. Once shipped, arrival to you is generally 3-7 business days later depending on the destination. Ground shipped items are noted on the item page. Sorry, we cannot ship to APO/FPO or PO Boxes.

"Curbside Delivery" means your merchandise will be handed to you by the driver from the back of the truck. You must be prepared to move your merchandise from the truck to it's destination as the driver is not responsible for off-loading. If additional services are requested, required or deemed necessary, you are responsible for making payment for services directly to the freight company.

"In-Room Delivery" means a professional delivery crew will place your merchandise in the room of your choice without assembly. Please provide ample room for placement of potentially multiple pieces. Your order will be carried up or down 1-flight of stairs or a freight elevator must be available. Beyond 1-flight (when no elevator is available) there will be a $15 charge per piece/per floor. A responsible adult must be on-site during the entire delivery.

"In-Home Delivery" means your merchandise will be placed in a ground level garage or carport. Customers who live in high-rise buildings or do not have a ground level garage or carport will need to be prepared to provide additional help to remove the individual items from the pallet and place them into a dry area. A responsible adult must be on-site during the entire delivery.

"In-Home w/Set-Up" means a professional delivery crew will carry your merchandise up or down 1-flight of stairs (or a freight elevator must be available), remove the packaging material, assemble your merchandise (for up to 45 minutes) and dispose of the packaging debris. Beyond 1-flight (when no elevator is available) there will be a $15 charge per piece/per floor. Beds consist of multiple pieces so please contact us for further details prior to ordering. You must have the desired room clear of existing furniture and provide ample room for installation. When our "White Glove" delivery service is utilized, set-up includes 45 minutes of assembly which is usually enough time to complete most standard deliveries. Large deliveries or those associated with certain bunk beds or loft beds may require additional assembly time. You may choose to complete the set-up on your own or pay an additional fee directly to the delivery company. A responsible adult must be on-site during the entire delivery.

YOU WILL BE NOTIFIED IN ADVANCE BY THE SHIPPING COMPANY TO SCHEDULE A DELIVERY DAY FOR CURBSIDE, IN-ROOM, IN-HOME AND IN-HOME W/SET UP DELIVERIES.

The type of delivery and shipping address cannot be changed after order placement. You will be contacted prior to delivery to arrange the delivery day which is performed Monday through Friday. PLEASE NOTE: Missed deliveries by the customer will incur an additional fee of 45-65% of the order total per occurence depending on your location. This is due to your order having to be transported back to the East Coast distribution center, off-loaded, re-stocked, re-inspected, re-scheduled, re-loaded and re-delivered to you.

Please make us aware of any potential complications at the time of ordering.
Successful deliveries require open communication between all parties.

"Usually ships in:" is provided as an estimate of when that product generally ships from the vendor based on our past experience. This time may vary depending on the trucking company, inventory levels or production schedules which can change without notice.

"Arrival times" to you will vary depending on the destination and the services you choose. In order to expedite your delivery, we use the fastest method available for the type of delivery needed. The type of delivery may not be changed after order placement.

Initial delivery is guaranteed to be ready for delivery within the time frame we provide
or we'll refund you 5% of the product price. Not applicable for replacements or back-ordered items.



Customer Responsibility:

Check your sales order carefully because you are responsible for:

the accuracy of quantities, items, colors and finishes.

making all changes or cancellations in writing within 24 hours of submitting the order to us.

the proper fit of the furniture through your home, up stairways and in the desired room.

prior removal of your existing furniture and providing ample space for delivery crew to work.

having a responsible adult on premises during the entire delivery.

making sure the ceiling heights are tall enough for the chosen bunk or loft.

confirming ceiling fans are not within reach of bunks or lofts.

providing a safe and normally accessible path from the truck to the desired room.

the accessibility of a large truck or tractor trailer to within 50 feet of your entryway.

inspecting and noting any carton or product damage on the delivery ticket upon receipt.

counting the packages and noting any shortages on the delivery ticket upon receipt.

removal of snow and ice from the driveway and all pathways.



Upon Your Receipt:

You must inspect the order carefully for damage prior to signing the delivery receipt.

ALL CARTON AND PRODUCT DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT! Claims for damage cannot be accepted unless you noted the damage on the delivery receipt at the time of delivery. Mirrors or glass should be opened and inspected upon receipt as they will not be replaced otherwise. Count the number of pieces received and confirm that it matches the piece count on the delivery receipt. Claims for missing items cannot be accepted unless you noted the shortage at the time of delivery.

If an item is visibly damaged...DO NOT REFUSE TO ACCEPT YOUR DELIVERY. You may refuse only the specific item(s) that is damaged with a notation on the delivery ticket stating which item, type of damage and the disposition. Please take pictures to provide proof of damage to us and the trucking company.

Defective items/parts will be replaced at no charge and may not be cancelled. Damaged items/parts, so noted on the delivery ticket upon receipt, will be repaired or replaced at our sole discretion and may not be cancelled. Replacement items or parts items will be shipped as soon as they are available which may affect the time of re-delivery. Please notify us by phone at (860) 436-6530 or by e-mail of any defect or damage immediately so we can initiate the replacement process with the manufacturer or the trucking company.

After your receipt of an "In-Home" Delivery: You must CAREFULLY unpack & inspect your merchandise for "concealed" damage within 3 days. DO NOT TEAR OPEN OR DESTROY THE PACKAGING UNTIL YOU HAVE INSPECTED YOUR MERCHANDISE. If you find what you consider to be "concealed" damage (cartons are not damaged or crushed but product is damaged), you must notify the trucking company and us within 3 days of your receipt. Do not move or assemble the product. Leave the cartons and packing material intact until you receive further instructions.

Pictures showing the damage and the of the item showing the location of the damage must be provided to us and/or the trucking company upon request.

The trucking company has the right to inspect the original shipping cartons before honoring any claims. Upon filing your claim, you will receive instructions from the trucking company regarding moving or assembling product. Always keep the shipping cartons and packing materials until your claim has been acknowledged and settled by the shipper. Moving, assembling, disposing of cartons & packaging prior to completing the damage claim may limit your ability to receive reimbursement or replacement for those items. Damage such as crushed corners, nicks, dings, dents or breakage of any kind is considered freight related. Freight related damage claims will only be honored if you noted the damage on the delivery receipt at the time of your delivery.



Returns/Cancellations:

Changes or cancellations must be emailed to us within 24 hours of order submission.
We will send you an email confirming receipt of your change or cancellation request along with the disposition of the order. If you do not receive a confirmation email from us, your request was not received and changes or cancellations will not be valid. Changes or cancellations by phone are not valid but please feel free to call us toll-free at 1-877-563-8233 to confirm our receipt of your emailed request.

Your order is processed immediately upon our receipt. Once your order is transmitted to the vendor, Beds Bunks & Lofts becomes financially obligated to purchase from the chosen vendor. Changes or cancellations made after 24 hours but before your order ships, will be subject to a return fee of 50% of the price you paid. Once your order ships from the vendor, we are unable to accept changes, cancellations or returns. Deliveries that are not accepted by you within 7 days of notification will be considered refused by you and returned to our facility without refunds or credits.

We are pleased to offer you our selection of products online and we understand that you may have questions about details, construction or certain expectations with each product. We're available to answer any questions you might have so please contact us at sales@bedsbunksandlofts.com or call us toll free at 1-877-563-8233 before placing your order.



Warranties:

All merchandise is warranted by the respective manufacturer. Manufacturer warranties are limited to defects in materials and workmanship. Detailed warranty information will be included with your purchase. Items or parts found to be defective will be repaired or replaced without charge.



Wood furniture requires proper care.

Wood furniture is finished with a fine lacquer top coat which adds to it's beauty and helps preserve the chosen color. No wood or wood finish is indestructible and you must provide regular care and maintenance.

Clean up spills immediately, as all liquids will damage lacquer finishes.

Never use cleaners that contain ammonia, abrasives, silicones or acetone, as these chemicals will damage lacquer finishes.

Avoid placing rubber or plastic on wood furniture, as their ingredients can react with lacquer finishes.

Rubber feet found on the bottoms of radios, clocks, pencil sharpeners, staplers, lamps, etc. should be changed to felt.

Avoid direct sunlight, as sunlight causes fading.

Do not write, drag, drop or place heavy items directly on surface, as all woods can be damaged.

Periodically check and retighten any hardware as necessary. Do not overtighten.

WOOD IS UNIQUE AND YOU MUST EXPECT VARIATIONS IN GRAINING, COLOR, FIT & FINISHING.

Wood is porous and will expand and contract due to humidity changes in the home. Changes in temperature or humidity can cause joints to open & close and/or wood to warp and crack. Extreme changes may also cause moisture to become trapped under the finish and cause cracking & peeling.



US Mattress Measurements (these can vary by 1/2")

Twin/Single 39"W x 75"L is most commonly used in kids beds, bunk beds, daybeds, trundle beds or guest rooms.

Twin Extra Long 39"W x 80"L is generally used in college dorm rooms and is 5" longer than a standard twin. Bedding may be harder to find and only available in a limited variety of patterns.

Full/Double 54"W x 75"L is 15" wider than a twin bed. Commonly available in most beds for kids to teens to adults.

Queen 60"W x 80"L is 6" wider and 5" longer than a full/double bed. A popular choice for small master bedrooms or guest bedrooms. Queen box springs are commonly built as 1-piece but can be special ordered as 2-pieces to move through narrow hallways and stairways.

King 76"W x 80"L (also known as Eastern King) is about 16" wider than a Queen bed. Both king & queen are about 80" long. The Eastern King is the only bed to give each person the same width as a twin bed. Eastern King box springs are built in 2-pieces to be more manageable when moving.

California King (Cal. King) 72" x 84" is 12" wider than a Queen bed but adds 4" in length. This may be a better choice for taller adults. Bedding may be labeled either "California King" or "Western King". California King box springs are built in 2-pieces to be more manageable when moving.



Please read:

Mattresses, bedding and accessories shown in photographs are sold separately.

Mattress support (ie: bunkie board, slat roll, etc.) is included with many beds.

Mattress support must be purchased separately if not included. Please ask us if you're unsure.

Bunk and loft bed prices include upper bed front and rear safety rails and a ladder or stairs.

Children under 6 should not use the top of a bunk bed or loft bed.

The color and finish you see online may not match the actual finish you receive for many reasons including your computer monitor, seasonality, graining and texture. Please ask us or visit our store for a color sample prior to ordering.

To guard against fraud, full payment is required upon order placement and will be processed immediately. As additional security, we utilize address and code verification software which requires that an accurate billing address is entered. Incorrect billing addresses may require additional identification or orders are subject to cancellation. Orders paid for by a personal check or money order will be held until we verify the payment has cleared our banking institution.

Every effort is made to maintain current and accurate descriptions, sizes and prices. The information contained on this website is provided by third-party vendors and their accuracy is not guaranteed. Measurements are generally within 1/2". If you require exact dimensions of an item, please contact us.

Prices are subject to change without notice. Products and/or finishes are subject to discontinuation without notice. Please sign on to this website from the address bar to be sure you are browsing the most up-to-date information. Orders placed from previously saved links may not contain accurate information or prices and are subject to correction or cancellation by us.

We reserve the right to correct errors and/or update the content of this website at any time without notice.